Privacy Policy

Who we are

TW Page & Son Limited are a company registered in England and Wales with company number 00756534.

What personal data we collect and why we collect it

For record keeping customers are asked for their name, telephone number and email address where appropriate on first contact. This allows for customer events (eg. bookings, calls, repairs, invoices and others) to be linked to a person and allows for better customer support.

Booking of site visits will require addresses which customers are asked for at the time of first booking and stored to allow repeat visits when necessary.

 

How it the information stored

All records are stored in a password-protected database which is stored offline with local access and VPN access to the database.  We also keep record cards and service record sheets in paper form.

 

Who we share your data with

Customer addresses are shared with equipment manufacturers should a warranty claim be raised.  Customer addresses are shared with our water analysis laboratory (Alliance & Technical) as the identifier for each sample.

 

How long is the data kept

At this point in time, no limit has been set due to the nature of repeat work.

 

Can I see my date and/or request removal?

Customers can ask to see what data is being held under their name and a copy can be made available. Requests for removal are to be made via email to admin@twpage.co.uk.  Following a request for removal the customer’s name and data relating to the customer’s interactions with our company will be removed from all records within 7 days.

 

Will my data be sold to 3rd parties?

No.  Your data will not be sold or given to 3rd parties except ones outlined in the ‘Who we share your data with’ section.